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Client Service Associate (Institutional)

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Date Posted

18 November 2022



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A fantastic opportunity has arisen to join a well-established alternative asset management firm as a Client Service Associate (Institutional). This position is based in London and is best suited to candidates with a work history in client services and operations.

Reporting directly to the Head of Institutional Business, the Client Service Associate (Institutional) will take responsibility for the following duties:

  • Responsible for responding to and managing client requests, producing high-quality and thorough responses on a broad range of topics.
  • Support the team with managing new/existing client relationships and providing an excellent experience.
  • Proactively engage in team meetings and provide input into improvements/solutions to existing workflows and procedures.
  • Responsible for ensuring requests and enquires are actioned within the agreed timeframes.
  • Build close relationships with internal teams and external contacts.
  • Maintain and manage internal systems and databases to ensure they can be used effectively.
  • Work closely with managers on complex client issues and enquires.

The Client Service Associate (Institutional) will meet the following skillset:

  • Minimum 2 years’ experience in client service and operations within the asset management sector.
  • Experience within the investment industry is essential.
  • Real Assets and/or Private Markets are desirable but not essential.
  • Degree educated or equivalent.
  • Entrepreneurial mindset.
  • Self-motivated with the drive to exceed results.
  • A natural problem solver.
  • Assertive and proactive.

If you believe your experience meets the criteria of Client Service Associate (Institutional), please apply with a copy of your CV.

Note, this is a highly competitive position. We receive a high volume of applications and are unable to respond to each CV.

“Mason Blake acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers Mason Blake is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.”

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